Contact Us
Questions, corrections, suggestions: we're listening.
Send us a message and a real person will read it. If you want to learn more about how we review crypto casinos and why we built this site, visit our About Us page.
Worth Getting in Touch For
- You spotted an error. Wrong bonus amount, outdated information, broken link, a casino that's changed ownership or terms. Tell us the page URL and what needs fixing.
- You want us to review a crypto casino. Know a platform we haven't covered? Let us know which one. We can't review everything, but we track suggestions and prioritise based on reader interest.
- You had a bad experience with a featured casino. We can't step into disputes, but we monitor feedback closely. If complaints about a casino start piling up, we revisit our recommendation. Your report matters.
- You have a suggestion for a guide. Our guide library covers a lot, but crypto moves fast. If there's a topic we haven't covered that would help you, tell us. We're always looking for gaps to fill.
- You have a business enquiry. Advertising, partnerships, press, affiliate proposals. Include details about what you're looking for and we'll route it to the right person.
- Something on the site isn't working. Broken pages, display issues, slow loading. Let us know and we'll investigate.
The more detail you include, the faster we can help. Page URLs, casino names, screenshots, transaction IDs, and what you expected versus what happened are all useful.
The Hard Limits
We review crypto casinos. We don't operate them. Here's what that means in practice:
| We Can | We Can't |
|---|---|
| Track complaints and update recommendations | Access your casino account or balance |
| Point you to the right licensing authority | Intervene in disputes or force payouts |
| Explain how crypto transactions work | Reverse blockchain transactions |
| Recommend secure wallet practices | Recover funds sent to wrong addresses |
| Provide general information | Give legal or tax advice |
There are also crypto-specific limits that no one can work around:
- Blockchain transactions are irreversible. If you sent crypto to the wrong address, those funds are likely gone. We can't recover them. The casino can't recover them. This is a fundamental property of how cryptocurrency works.
- Lost wallet access means lost funds. Your private keys and seed phrase are your responsibility. If you lose them, no one can recover your funds. Not us, not the casino, not the wallet provider. This is why wallet security matters so much.
- Legal and tax questions need a professional. Crypto gambling sits in a grey area for US players. Tax obligations on crypto winnings vary by state and situation. For specific questions, consult a lawyer or accountant.
If a casino won't pay out and you've exhausted their support, escalate to their licensing authority. We can't force a resolution, but we do track complaints. Repeated problems with a casino affect how we rate it.
Crypto Scams to Watch For
Crypto attracts scammers. They're creative and persistent. Here's how to stay safe.
We will never ask you for:
- Your wallet seed phrase or private keys
- Your casino login or password
- Payment of any kind
- Screenshots of your wallet balance
- Remote access to your device
- Personal documents or ID
Anyone asking for these is trying to steal from you. It doesn't matter what reason they give or who they claim to be.
We don't operate on Telegram, Discord, WhatsApp, or any messaging platform. Any account claiming to represent this site on those platforms is fake. Our only official contact is through this website.
Common scam patterns to watch for:
- "Recovery agents" who claim they can get your lost crypto back for a fee. They can't. They'll just take more of your money.
- Fake customer support accounts that reach out after you post a complaint publicly. Real support teams don't work this way.
- Investment opportunities promising guaranteed returns. Nothing in crypto is guaranteed.
- Airdrops or bonuses that require you to connect your wallet to an unknown site. This is how wallets get drained.
If something feels off, it probably is. Trust your instincts.
When to Expect a Reply
We're a small team. Every message gets read, but not every message needs a reply.
| Message Type | What Happens | Typical Timeframe |
|---|---|---|
| Corrections and errors | We investigate and update the site | No direct reply |
| Questions needing a response | Routed to the right person | 2-3 business days |
| Guide suggestions | Added to our review list | No direct reply |
| Business enquiries | Separate queue | Longer turnaround |
If you haven't heard from us in a week on something that needed a reply, try again. Something may have gone wrong.
Common Enquiries
No. Blockchain transactions are irreversible. If you sent funds to an incorrect address, those funds cannot be recovered by us, the casino, or anyone else. This is a fundamental property of how cryptocurrency works. Always double-check addresses before sending.
We can't intervene directly. Start with the casino's support team and document everything. If that fails, contact their licensing authority with your evidence. If it's a casino we've featured, tell us what happened. We track this feedback, and patterns of complaints affect our recommendations.
No. Any account claiming to be us on those platforms is a scam. This website is the only way to reach us. Do not share personal information, wallet details, or funds with anyone claiming to represent us elsewhere.
We have a guide on the best wallets for crypto casinos [LINK TO: /guides/crypto-casino-wallets] that covers what to look for and specific recommendations. For general wallet security, see our guide on keeping your wallet safe [LINK TO: /guides/secure-crypto-wallet].
Contact us with the page URL and what's changed. We verify information regularly, but crypto casino promotions change frequently. Your report helps us keep things accurate.
We read everything. If your message needs a reply, we aim to respond within 2-3 business days. Some enquiries take longer. If it's a correction, suggestion, or tip, we may act on it without replying directly.